By the end of this course, you will learn:

• Benefits of good etiquette in the workplace
• The evolution of etiquette and key impacts on today’s etiquette standards
• The secret to maintain good etiquette while keeping your personality and encouraging a creative work environment
• How to use etiquette to promote healthy debate and manage conflict, not eliminate it!
• The five critical factors of good etiquette
• How to use the etiquette scale to balance your etiquette approach

• A non-traditional approach to leading good business etiquette
• Real life examples and interactive role play
• Resources and cheat sheets to download and keep
• A new technique to guide you in using good etiquette and advance your career!!

Business Etiquette for Today - Table of Contents

I. Course Introduction

• Welcome
• Benefits of Etiquette
• Course Sections

II. History of Etiquette

• Overview
• Look to the Past
• Etiquette moves to America
• Etiquette Fast-Forward
• Section Summary

II. Etiquette of Today

• Overview
• Generational Divide
• Cultural Changes
• Technical Advancements
• Employers Mixed Messages
• Section Summary

III. The Etiquette Scale

• Overview
• The Left Side
• The Right Side
• Section Summary

IV. Balancing the Scale

• Overview
• Sincerity
• Conflict
• Audience
• Location
• Electronics
• Section Summary