By the end of this course, you will learn:
- Benefits of good etiquette in the workplace
- The evolution of etiquette and key impacts on today’s etiquette standards
- The secret to maintain good etiquette while keeping your personality and encouraging a creative work environment
- How to use etiquette to promote healthy debate and manage conflict, not eliminate it!
- The five critical factors of good etiquette
- How to use the etiquette scale to balance your etiquette approach
With this course, you will also get:
- A non-traditional approach to leading good business etiquette
- Real life examples and interactive role play
- Resources and cheat sheets to download and keep
- A new technique to guide you in using good etiquette and advance your career!!
Business Etiquette for Today - Table of Contents
I. Course Introduction
- Welcome
- Benefits of Etiquette
- Course Sections
II. History of Etiquette
- Overview
- Look to the Past
- Etiquette moves to America
- Etiquette Fast-Forward
- Section Summary
II. Etiquette of Today
- Overview
- Generational Divide
- Cultural Changes
- Technical Advancements
- Employers Mixed Messages
- Section Summary
III. The Etiquette Scale
- Overview
- The Left Side
- The Right Side
- Section Summary
IV. Balancing the Scale
- Overview
- Sincerity
- Conflict
- Audience
- Location
- Electronics
- Section Summary
500MHz Pentium or faster with 512MB Ram (1GB recommended)
1024 x 768 minimum monitor screen resolution with 16-bit video card
Windows 2000, XP or later
MAC Compatible
Broadband connection (256 kbps or greater) connection recommended
Internet Explorer 6.0+ or Firefox 2.0+
Flash Player 9.0+ required for most courses
Sound card with speakers or headphones for audio playback
Browser JavaScript must be enabled