To explain the importance of change management in today's organizations, and outline ways to develop a positive yet flexible corporate culture.

• To define reengineering and outline the steps involved in the reengineering process
To describe the importance of communication in management and outline the barriers to effective communication
• To define corporate culture and explain the benefits of culture-strategy alignment
• To define conflict and examine the causes of conflict and the techniques that are commonly used to resolove and eliminate conflict
• To examine change management issues withing management

Course Length:  180 minutes

Leading for Business Results- Managing Change
Organizational Change

• Forces for and against change
• The nature of organizational change
• Implementing organizational change
• Reengineering
• TOPIC TEST

• Communication and the manager's role
• Managing the communications process
• Organizational and informal communication
• TOPIC TEST

• Defining corporate culture
• TOPIC TEST

• The nature of conflict
• The causes of conflict
• Dealing with conflict
• TOPIC TEST

• 500MHz Pentium or faster with 512MB Ram (1GB recommended)
• 1024 x 768 minimum monitor screen resolution with 16-bit video card
• Windows 2000, XP or later MAC Compatible
• Broadband connection (256 kbps or greater) connection recommended
• Internet Explorer 6.0+ or Firefox 2.0+
• Flash Player 9.0+ required for most courses
• Sound card with speakers or headphones for audio playback
• Browser JavaScript must be enabled